Russia 8 800 550-02-42
Moscow 8 495 788-35-02

CANCELLATION AND REFUND

Cancellation methods:

  • in the case of unpaid reservation, you can cancel the reservation via the Online-Booking service in "My reservation» or by phone 8 800 550 02 42 (Russia toll-free);
  • in the case of payment of the reservation you need to fill in the free form and send an application for a refund via e-mail bron@v-exp.ru.

Refund:

  • money is returned in full amount.
  • In case of no-show or late arrival recalculation of the reservation is not made.

Necessary documents for the return of funds to the card holder or to the account through the payment systems:

  • application in any form indicating the reason for refusal of service, card number (or personal account), reservation number and the amount that should be returned;
  • copy of the passport;
  • the application must be sent by e-mail bron@v-exp.ru.

Necessary documents for the return of funds transferred by the Company:

  • application on the organization's letterhead with details indicating the reason for refusal of service, reservation number and the amount that should be returned;
  • scan-copy of the application must be sent by e-mail bron@v-exp.ru, original to the address 123557, Moscow, Bolshoi Tishinskiy Lane, 38, office 630.
Cancellation and refund