APPROVED BY
Order of Laboratorija Uspekha LLC
Management Company
Chief Executive Officer
No.53-ЗМ dated 11.11.2019
Accommodation and Service Rules by Vozdushny Express Hotel Chain
1. General
1.1. These Accommodation and Service Rules by Vozdushny Express Hotel Chain (the “Rules”) have been drafted as per the Russian Civil Code, Russian Law No.2300-1 dated 07 February 1992 “On Protection of Consumer Rights” and Regulations for Hotel Services in the Russian Federation approved by Decree of the Russian Government No.1085 dated 09 October 2015 (the “Regulations for Hotel Services in the Russian Federation”). These Rules shall apply whenever Vozdushny Express Hotel Chain accommodates or renders services to its guests.
1.2. The following terms and phrases when used herein shall be construed as follows:
“Hotel” shall mean any of the hotels being part of Vozdushny Express Hotel Chain and located at either Russia, Moscow Region, Sheremetyevo International Airport, 5th floor of Aeroexpress Rail Terminal or 3rd floor of Terminal E.
“Customer” shall mean any individual or legal entity or self-employed person intending to either book or purchase or booking or purchasing hotel services in accordance with an applicable Hotel Service Agreement for the Guest’s benefit.
“Contractor” shall mean Zolotoy Mir LLC, Primary State Registration Number (OGRN) 1117746945887, Taxpayer Identification Number (INN) 7718868004 having its principal place of business at 141400 Moscow Region, Khimki, Sheremetyevo International Airport, Terminal E, Room 1 and rendering hotel services to the Guest.
“Guest” shall mean an individual intending to book or purchase or booking, purchasing and/or making use of the hotel services exclusively for his or her own or other needs other than related to any business whatsoever.
“Services” shall mean hotel services (i.e. temporary Hotel accommodation), including but not limited to, related services with the list thereof approved by the Contractor.
“Optional Services” shall mean services with the list thereof approved by the Contractor and respective service fees not included in the Room rate.
“Booking” shall mean advanced reservation of Hotel Rooms by the Customer or Guests, as the case may be.
“Room” shall mean a Hotel room designed to accommodate Guests on a temporary basis complying with specifications approved by the Contractor per each Room category. The Hotel’s entitlement to render respective services is duly validated by Certificate No.550011286 dated 25 April 2017 issued to Zolotoy Mir LLC by a duly certified organization (Expert Hospitality Group LLC) and valid from 25 April 2017 to 24 April 2020.
1.3. These Rules shall apply to any Guest staying at the Hotel. Each Guest shall read and give his or her consent to abide by these Rules by way of executing the Guest’s Registration Card.
1.4. The Contractor shall render services to the Guests either checking in or checking out twenty-four hours a day.
1.5. For more information about the Hotel and respective services rendered therein please visit www.v-exp.ru or refer to an information folder at the Reception which is as well available in each Room.
1.6. For the list of optional services rendered by the Hotel and not included in the Room rate and applicable service fees refer to price lists which are available at the Reception.
2. Hotel Booking & Cancellation Policy
2.1. The Hotel Rooms shall be booked subject to availability as of the booking date by way of accepting the Guest’s or Customer’s application delivered either by phone, fax or e-mail or completing a dedicated form available at the Hotel’s Web site www.v-exp.ru.
2.2. Hourly rates shall apply to accommodation in the Hotel. Any Room shall be booked at least for 4 hours. Each accommodation may be extended upon expiry of an initially booked period for at least 4 hours. If an extension is needed, the Guest shall notify accordingly the Reception prior to expiry of an initially booked and paid period. The Hotel shall subject to availability extend the Guest’s accommodation and the Guest shall pay for the same in advance in full.
2.3. As soon as the booking confirmation is received either by the Guest or by the Customer (as the case may be), the Room so booked shall be paid by the same in full within 30 minutes from the moment when the Room has been booked. If no payment is made when due, the booking shall be deemed as being unsecured and not guaranteed and the booking confirmation shall be null and void. As such, the said booking shall be paid by the Guest at the rate applicable as of the date of check-in and subject to availability.
2.4. Any booking may be withheld by the Hotel, if as of the date and time the said booking is made there are no available Rooms.
2.5. The rates specified in the existing price list approved the Contractor shall apply with due regard to the Room category, overall number of Guests living in any relevant Room and other applicable circumstances and shall be deemed valid within a limited period. The Room rate per each Guest shall apply as per the price list in full force and effects as of the date and time the services booked are confirmed by the Hotel. If no accommodation is pre-booked, then the Guest shall pay the Room rate as per the price list in full force and effect as of the check-in date. As soon as any relevant booking is confirmed by the Guest or by the Customer (as the case may be), the Room rate shall be deemed as accepted and agreed as appropriate and no modification thereof can be claimed when checking-in.
2.6. The Guest or the Customer (as the case may be) shall be entitled to cancel any booking application or accommodation at least 24 hours before the check-in time. With respect to any booking made at a promotional rate different cancellation terms and conditions may apply which are posted to and available at www.v-exp.ru.
2.7. Any booking may be cancelled through a notification sent by the Guest or Customer (as the case may be) to the Hotel specifying respective details by e-mail to bron@v-exp.ru.
2.8. If any booking is cancelled by the Guest or Customer (as the case may be) at least 24 hours before the check-in time, then the advance payment shall be refunded thereto in full within Thirty (30) calendar days as soon as the Hotel receives the Guest’s or Customer’s written notice cancelling any relevant booking, claiming refund and specifying the reasons for cancellation, booking ID, refund amount and bank details for the transfer of respective funds and attaching a copy of the Guest’s passport or ID. The said written notice shall be sent by e-mail to bron@v-exp.ru.
2.9. If the said written notice cancelling any relevant booking is received upon expiry of the aforementioned deadline (see Clause 2.6 hereof), then the booking application shall not qualify for cancellation and the amount already paid by the Guest or Customer shall not be refunded and shall be retained by the Hotel as a no-show penalty.
2.10. If the Guest is in default of these Rules or violates applicable law of the Russian Federation (including but not limited to, disturbance of the peace), then the Hotel shall be entitled to suspend accommodation and check any relevant Guest out of the Hotel. Further, the service fee already paid by the Guest shall not be subject to refund. Any default and/or violation as aforesaid shall be duly recorded and evidenced by a proper certificate.
2.11. If a Room is booked by a Customer being a legal entity or self-employed person, then the booking and cancellation policy, applicable rates and payment deadlines, guarantees and other terms and conditions shall be governed by an agreement made with the Customer and may differ from those specified herein.
3. Documents Required to Check in Vozdushny Express Hotel Chain
3.1. Any Guest shall be allowed to check in and live in the Hotel subject to availability of an identity card as per Clause 19 of the Regulations for Hotel Services in the Russian Federation, namely:
a) Russian passport certifying the identity of a Russian citizen and used in the Russian Federation only;
b) Soviet passport certifying the identity of a Russian citizen until it is replaced when due and a Russian passport is issued as appropriate;
c) Russian passport certifying the identity of a Russian citizen and used for travelling abroad (for those having their place of residence outside the Russian Federation);
d) Passport issued by a foreign state or any other ID card as provided by applicable federal laws or international treaties made by the Russian Federation which is deemed a valid and proper document to certify the identity of a foreigner;
e) Document issued by a foreign state and pursuant to any relevant international treaty made by the Russian Federation deemed a valid and proper document to certify the identity of a stateless person;
f) Temporary residence permit issued to a stateless person;
g) Permanent residence permit issued to a stateless person.
Children under 14 years of age shall be checked in subject to production of proper identity cards by their parents (adoptive parents, guardians and caregivers) or other persons which accompany the same, documents evidencing respective rights and discretions and children’s birth certificates. The Contractor may deny accommodation thereto, if any of the documents listed hereinabove is not produced as appropriate.
3.2. Children may be neither checked in nor stay in the Hotel, if they are not accompanied by the persons specified in Clause 3.1 hereof. Children under 10 years of age shall live in the Hotel with their parents (adoptive parents, guardians and caregivers) or other persons which accompany the same without individual places on a free-of-charge basis.
3.3. As soon as checking-in process is completed, the receptionist shall issue the Guest’s Registration Card specifying the Guest’s and Contractor’s details, services booked and applicable rates. The Registration Card shall bear a handwritten signature of the Guest. In addition to the Registration Card each Guest shall be issued a smart card to access his or her Room.
3.4. Through production of his or her identity card and other documents for checking-in purposes the Guest hereby gives his or her consent to the Contractor’s processing (collecting, classifying, storing, updating, modifying, using, distributing, transferring, depersonalizing, preventing access to and destroying) of respective personally identifiable information and namely:
- Name, surname and father’s name
- Year, month and place of birth
- Identity card or passport details
- Bank or payment details
- E-mail and telephone number
For the Contractor to be able to render respective accommodation services and so that the Guest may be provided with proper consultancy services and notified of various promotions and offers.
The aforesaid consent shall be valid perpetually. The Guest may any time withdraw his or her consent by way of sending any relevant written notice by mail to the address (location) of Laboratorija Uspekha LLC specified in the Unified state register of legal entities.
3.5. The pre-booked services shall be paid by the Guest or Customer as per Clause 2.3 of these Rules. If no accommodation is pre-booked, then the Guest shall pay the Room rate as per the price list in full force and effect as of the check-in date.
3.6. The Room rate may be paid either by cash or Visa, Master Card, Maestro or MIR bank cards.
3.7. A receipt shall be issued any time the Guest pays for his or her accommodation or optional services, other than an amount charged for services which have been pre-booked. Upon the Customer’s written request, the Hotel shall issue an invoice to the Guest.
3.8. The Hotel may deny accommodation upon any of the following:
- The Guest or Guests being checked in were in material default of these Rules during any of their previous stays in the Hotel with a proper certificate evidencing the same having been executed as appropriate;
- The Guest or Guests are under the influence of alcohol, drugs or other intoxicants, thus abusing the human dignity and breaking the public peace.
3.9. If the number of Guests specified in any relevant booking either by the Guest or Customer which has been already confirmed by the Hotel is exceeded, the Hotel shall be under no obligation to check in the Guests in excess thereof as in this case availability of Rooms is not guaranteed. Further, extra Rooms shall be paid as per Clause 3.5 of these Rules.
3.10. If any of the Guests who have booked their accommodation to the extent of places available in a Room of any relevant category expects to check-in after the check-in time specified in the booking, then any of the said Guests having already checked in due time shall notify the Reception accordingly, and the Guest arriving later on shall proceed to check in at the Reception as soon as he or she arrives. Further, the Hotel shall neither compensate any Guest as aforesaid for any period he or she is not staying in the Hotel nor extend his or her accommodation on account of any period as aforesaid.
3.11. Any invitee may visit the Guest only subject to prior notification of the Reception staff by the Guest. However, any visitor as aforesaid shall anyway produce his or her identity card at the Reception. If the foregoing provisions are not complied with, the Hotel may deny access to the visitor.
4. Hotel Accommodation Policy
4.1. The quality of services expected to be rendered by the Hotel complies with applicable law of the Russian Federation.
4.2. The Room rate shall include accommodation throughout the term paid by the Guest, Wi Fi Internet access, daily cleaning services (towels included) and in case of a long-term stay linen changed every three days.
4.3. The Contractor shall upon the Guest’s request on a free-of-charge basis render the following services:
- Call an ambulance or any other specific service
- Grant access to a first aid kit
- Deliver correspondence addressed to the Guest as soon as it received by the Hotel
- Wake the Guest up
- Grant access to boiling water and deliver needles, threads and a single set of glass- and tableware
4.4. The Guest shall be entitled to make proper use of optional services rendered by the Contractor. For an extra fee the Hotel may render office services, grant access to an ironing board and an iron, deliver a cosmetic kit, slippers and a bathrobe for rent or render other services with the list thereof and applicable rates specified in any relevant price list available at the Reception. The foregoing optional services shall be rendered by the Contractor only subject to the Guest’s prior consent.
4.5. The Contractor may accommodate the Guest in another Room of a similar or higher category, if the Room the Guest currently stays in is found by the Contractor to be in an unsafe or critical condition. A Room shall be deemed in an unsafe or critical condition, if emergency maintenance or repair work, sanitary and epidemiological or other measures are required to be carried out or taken (as the case may be) therein to eliminate any of the root causes which create hazards or impede further normal (i.e. high quality and safe) use of the Room or any other space available in the Hotel, thus preventing access thereto or maintenance or upkeep thereof in the normal course of business.
As such, the Contractor shall immediately notify the Guest of the need to vacate the Room, specify applicable deadlines and offer a vacant or another Room at its own discretion with the category thereof being at least similar to that of the Room the Guest currently stays in. The Guest shall vacate the Room found to be in an unsafe or critical condition within the timeframe prescribed by the Contractor.
4.6. Any cost incurred in relation to relocation of the Guest from the Room found to be in an unsafe or critical condition shall be borne by the Contractor. If the Guest disagrees to move to another Room of a similar or higher category, then mutual settlements shall be effected due to early termination of the Guest’s stay in the Hotel.
4.7. The Guest staying in the Hotel shall not be allowed to:
4.7.1. Drink alcohol.
4.7.2. Bring, store or use weapons and ammunition (except when carrying arms is part of the Guest’s professional duties), fireworks, explosives and/or toxic substances, fuels and lubricants or other substances which pollute the environment and/or have strong and offensive odour.
4.7.3. Bring, use and distribute drugs and psychotropic substances.
4.7.4. Smoke.
4.7.5. Have pets in the Room.
4.7.6. Have unauthorized persons in the Room when the Guest is not available therein or give the smart card granting access thereto to any person who has not been properly registered or checked in without prior notice and consent of the Reception.
4.7.7. Bring and have baggage trolleys within the territory of the Hotel.
4.7.8. Leave baggage in a storage room, if the Guest has not been checked in yet or has been already checked out, as the case may be.
4.7.9. Use personal electrical appliances without prior consent of the Reception.
4.7.10. Record undercover or professional videos without prior consent of the Hotel Manager.
4.8. The Guests shall check out before expiry of the term of paid accommodation. If the Guest delays his or her check-out for more than 15 minutes and fails to notify properly the Reception, then the Guest shall be charged for a minimum duration of stay in the Hotel (i.e. 4 hours).
5. Rights and Obligations of the Hotel
5.1. The Hotel shall be obliged to:
5.1.1. Render the services paid by the Guest promptly and to the fullest extent.
5.1.2. Ensure that the services so rendered are of quality declared and confirmed by the Hotel.
5.1.3. Keep confidential the Guest’s personal data.
5.1.4. Refrain from holding noisy events in the Hotel from 09.00 p.m. to 08.00 a.m. (Monday through Friday, inclusively) and from 10.00 p.m. to 10.00 a.m. (Saturday through Sunday) on public holidays prescribed by federal laws.
5.1.5. Disclose any information having regard to the services rendered by the Hotel.
5.1.6. Provide for availability of these Rules and fire safety regulations in each Room.
5.1.7. Promptly satisfy the Guest’s requests as to elimination of any inconvenience or defect in the Room.
5.1.8. Upon failure or breakdown of any equipment available in the Room, provided that any respective failure or defect cannot be eliminated or repaired, offer the Guest to relocate to a Room of a category which is at least similar to that of the Room paid by the Guest.
5.1.9. Render optional services subject to prior consent of the Guest only.
5.2. The Hotel shall not be held liable for any direct or indirect damage caused to the Guest and/or lost profit arising as a result of temporary unavailability of voice and/or mobile (cell) communication and/or Internet access and/or any related irregularity or other circumstances or events beyond the field of the Hotel’s responsibility.
5.3. The Hotel shall not be held liable for any injury or damage caused to the Guest’s health, if the Guest eats or drinks something purchased outside the Hotel from any third party whatsoever.
5.4. The Contractor shall be held liable for lost, missing or damaged personal belongings of the Guest brought by the same to the Hotel, except money, currency valuables, securities and other values.
The Guest shall immediately notify the Reception once he or she discovers that his or her personal belongings are lost, missing or damaged. Otherwise, the Contractor shall be released from any liability for a failure to ensure safe custody of the Guest’s personal belongings.
5.5. Any thing or item found in the Room after the Guest’s check-out or left in any other space within the territory of the Hotel shall be deemed lost. Any such thing or item shall be delivered for safe custody by at least Two (2) persons from among the Hotel staff with execution of a proper certificate which evidences delivery of any thing or item lost by the Guest for safe custody. Food can not be stored.
5.6. The Hotel shall notify the Guest of any lost thing or item using the contact information disclosed by the Guest to the Contractor.
5.7. The Hotel shall arrange delivery of any thing or item lost by the Guest to the address specified by the same subject to availability of respective prior instructions and advance payment made by the Guest against any cost which may be incurred by the Hotel in relation to such delivery.
5.8. Any thing or item lost by the Guest shall be stored by the Hotel for Six (6) months.
5.9. As soon as the said term expires, any thing or item lost by the Guest shall be deemed left and unclaimed and shall be disposed of following the procedure prescribed by the rules and regulations in full force and effect in the Hotel.
6. Rights and Obligations of the Guest
6.1. The Guest shall be obliged to:
6.1.1. Comply with these Rules and fire safety regulations.
6.1.2. Use TV and radio sets, sound recorders or any other loud speaking hardware only at a volume level which does not impede or disturb any other Guest staying in the hotel; respect any other Guest’s right to rest and observe silence adhering to the following schedule:
- From 09.00 p.m. to 08.00 a.m. on week days (Monday through Friday, inclusively);
- From 10.00 p.m. to 10.00 a.m. on weekends (Saturday and Sunday) and public holidays prescribed by applicable federal laws.
6.1.3. Vacate the Room upon expiry of the paid term of stay.
6.1.4. Immediately notify the Reception, if a smart card granting access to the Guest’s Room is lost.
6.1.5. Handle anything available in the Room or generally in the Hotel with due care, including sanitary or other appliances; comply with applicable use guidelines.
6.1.6. Immediately notify the Reception of any failure or breakdown of anything or item, sanitary or other appliances available in the Room.
6.1.7. Grant the staff of service providers or various business units of the Hotel access to the Room to audit technical and sanitary condition of the Room or plumbing fixtures and other appliances available therein and to perform any repair or preventive maintenance, as the case may be.
6.1.8. Indemnify against any loss incurred by the Hotel as a result of any loss or damage caused to its property by the Guest or any of his or her visitors.
6.1.9. When leaving the Room, turn off water taps, electrical appliances and lights.
6.1.10. Observe the rules of priority when checking in the Hotel.
6.1.11. In any emergency strictly observe the instructions given by the Hotel staff.
6.2. The parents (adoptive parents, guardians and caregivers) or other persons who accompany children shall be held liable for their behaviour and compliance with these Rules.
6.3. The Guest shall be entitled to:
6.1.3. Make use of any of the services paid by the same.
6.3.2. Be disclosed full and reliable information as to the rules of accommodation, applicable rates and list of services which may be rendered in the Hotel.
6.3.3. Approach the Reception staff and make enquires as to the quality of services so rendered.
6.4. Pursuant to applicable law of the Russian Federation no smoking is allowed within the territory of the Hotel to avoid effects of exposure to environmental tobacco smoke. If these provisions are disregarded, the Hotel shall be entitled to claim indemnification amounting to Five thousand (RUB 5,000) roubles per each Guest being in default of the said ban against costs which may be incurred by the Hotel when performing a non-scheduled overall cleaning in the Room to eliminate effects caused by smoking before any further Guest may check in and stay in that Room.
6.5. If the Guest stays in the Room with his or her pets, thus being in default of an applicable ban, the Hotel shall be entitled to claim indemnification amounting to One thousand (RUB 1,000) roubles per each Guest being in default of the said ban against costs which may be incurred by the Hotel when performing a non-scheduled overall cleaning to eliminate effects caused by pets before any further Guest may check in and stay in that Room.
6.6. If the Guest records undercover or professional videos within the territory of the Hotel without prior consent of the Hotel Manager, the Hotel shall be entitled to claim a penalty amounting to Ten thousand (RUB 10,000) roubles per each person being in default of an applicable ban.
6.7. Any claim related to quality of any service or goods shall be made by the Guest as soon as any relevant service is rendered or goods purchased, as the case may be.
